We want you to be happy with our products. Should you for any reason be unhappy with our delivered goods, you have the right to refund those within 14 days after the arrival of the goods without giving reasons, if you are a customer and live in the European Union. The term begins with the receipt of the goods and with your notice of these instructions.
In case of return, please write an e-mail to the customer service: email@example.com specifying the returned article. Please include your order number (see confirmation e-mail) as well as the dispatch date of return.
Please send back the goods securely in the original packaging.
The return of goods should be sent to:
by Esther-Deborah Ninno
71665 Vaihingen Enz
In the case of an effective revocation both parties are entitled to demand the refund of achievements mutually. In the event of deterioration of the goods ESDENI is entitled to claim a refund as compensation; this shall not apply when the deterioration is only based on tryout of the goods - comparable with the situation in a shop. Further you can avoid the claim for refund as compensation by using the goods carefully within the term. In the event that the refunded goods have been used, worn, washed or the safety seal has been removed, the refund as compensation can come up to the purchase price. Shipping costs of the delivery are not refunded by ESDENI.
In case of delayed return, ESDENI has the right to refuse the return or to offer a voucher about the amount of the goods, which can be used for future orders in ESDENI.com Online shop.